Certified Canine Behavior Consulting & Training

Enhancing Relationships for Life

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(781) 806-5707

Refund Policy

This is our Lesson Refund Policy as of January 1, 2017

1. All lessons must be pre-paid for in full through either PayPal or by mailing in a check.  Once your payment has been recieved you will then recieve information on scheduling your lesson(s) on our calendar.

2.  Should a client need to cancel or reschedule their lesson, they have up to 24 hours before the scheduled appointment to do so without incuring penalty or loss of fee.  Lessons may be canceled or rescheduleld through our online scheduling system or by contacting us directly.

3.  For lessons canceled with less than 24 hour notice, there will be no refunds offered.

4.  Clients more than 10 minutes late to their scheduled lesson are considered a no-show and their lesson will be forfeit and no refunds offered.  If a client contacts us prior to the start of their scheduled lesson time to inform us they will be late to the lesson, their will be no loss of fees, but the lesson will still start and end at the scheduled time, not at whatever time the client arrives.

5. If Maplewood Dog Training cancels a lesson, all best efforts will be made to find a reschedule time with the client.  No refunds will be made, only rescheduling of lesson times. 

6.  Any client engaging in unsafe, dangerous, threatening, illegal or otherwise inappropriate behavior will be asked to immediately leave the property or otherwise immediately end their lesson with no refunds of any monies.

7.  All lessons must be scheduled and completed within 60 days of purchase.  Lessons not scheduled to be completed within 60 days of purchase will be forfeight and no refunds will be made. 

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References provided upon request.

Certified Member of the International Association of Animal Behavior Consultants

Certified Behavior Consultant through the Certification Council for Professional Dog Trainers

Professional Member of the Association of Pet Dog Trainers