Policies

Payment

Payment is expected in full before or at time of service.  Payable via cash or check (to Katrin Hawkins).  There is a $30 additional charge for all returned checks.

If a series of Follow Up Private Consults is purchased at the package price discounted rate, all consult sessions must be completed within 12 weeks from time of purchase for the discounted package rate to be valid.

For Rolling Admissions Group Classes purchased at the 5 class rate, all 5 class hours must be registered for and declared prior to attending the first class hour.  Once you have declared your 5 class dates, they cannot be changed or substituted outside of the policies outlined below.

Cancellation & Refund Policies

Services canceled by Maplewood Dog due to inclement weather, instructor illness, or low enrollment will be offered a make up option.  When a make up option is not offered, a refund for canceled services will be offered.

We make decisions on cancellations due to weather by 8 am on the day of for morning lessons and 1 pm on the day of for afternoon and evening lessons. Half and full day workshop cancellations are made by 12 pm the day before the scheduled workshop.  Please be sure we have the most reliable means of contacting you regarding such cancellation decisions.  If you are unsure whether your class or lesson is to be held due to weather and have not yet heard from us, you can always contact us to ask.  We only send out notifications for cancellations, so if you haven't heard from us, assume lessons are being held.

Private Lessons: We have a 24 hour cancellation policy for private lesson services.  Services canceled with less than 24 hour notice will be considered 'no shows' and billed at full consult rates.  Clients who accrue a history of 2 no shows will be placed on prepayment only and must prepay for all services at least 72 hours in advance of service.

Workshops & Seminars: Workshop and seminar withdrawal 14 days or more before the scheduled event will be refunded in full.  After 14 days, no refunds will be made for withdrawal unless we can fill your entry from the wait list, in which case a full refund will be made.  Minimum enrollment is 4 working teams per workshop.  Workshops that do not meet the minimum enrollment criteria will be canceled or rescheduled.

Group Classes: Group class withdrawal from the entire session 5 business days or more before the 1st class hour will be refunded in full.  Group class withdrawal less than 5 business days before the 1st class but prior to 48 hours after the 1st scheduled class hour only will be refunded less $40.  Group class fees for session withdrawal more than 48 hours after the 1st scheduled class hour will not be refunded.  No refunds or make ups will be offered for group class hours missed due to client personal reasons, even with 24+ hour notice.

Rolling Admissions Group Classes: Minimum enrollment is 3 teams per group class hour.  If minimum enrollment numbers for a group class date have not been reached by 8 pm the day before class, that individual group class will be canceled and clients will be instructed to find a next available open class date on the schedule and register as their make up class hour.